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Our products are made to order and are only refundable should they be damaged or deemed to be faulty.
To start a return, you can contact us at hello@parkerandcoop.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@parkerandcoop.com.
Damages and issues
Please inspect your order upon delivery and either report any damage to the driver or refuse the delivery. Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
